1. Mondial Assistance has once again been recognised as one of the UK’s best employers. We are placed at 58 in the Sunday Times list of ‘100 Best Mid-Companies to Work For,’ and we have also achieved an ‘Outstanding’ rating with a Two Star Accreditation from leading workplace engagement specialist, Best Companies.

    Serge Corel, CEO of Mondial Assistance UK, said of the highly sought after accolade: “To be listed in the Sunday Times ‘100 Best Companies to Work For’ and to be awarded a Two Star Accreditation from Best Companies is a huge encouragement, and great achievement for all at Mondial Assistance. We consistently work to create a positive and engaging working environment, giving everyone the opportunity to influence and contribute to the way our services are administered and delivered, and embrace the principles of Best Companies in all our day-to-day working practices.

    (Source: mondial-assistance.co.uk)

  2. Millea-Mondial raises quality of customer service to new levels in Japan

    The customer service centres of Millea-Mondial, our joint venture company with Tokio Marine in Japan, have received the highest possible 3-stars for quality of customer service in 2011. The rating was awarded by judges from the Help Desk Institute (HDI), an international third-party evaluation organisation.

    In the 2011 HDI Benchmarking, sponsored by Help Desk Institute Japan (HDI-Japan), our customer centre division for Volkswagen Group Japan received 3-stars for the 4th consecutive year and in the process the 2nd highest score in the history of quality evaluation by HDI-Japan (which has rated more than 1,000 companies). Our roadside assistance division also received 3-stars and our In-patient Assistance Division for Tokio Marine received 3-stars for the 2nd consecutive year. 

    Furthermore, both our Customer Centre for Peugeot Citroën Japan and our customer relations office for imported cars (Jaguar, Land Rover, Volvo, Ford) received 3-stars for the first time.  

    In total, Millea-Mondial received the highest score for 5 different centers in the 2011 ratings.

  3. Mondial Assistance has been voted best travel insurance company in the Netherlands for 2011. The accolade, voted for by the reisbranche (travel industry), was presented at the annual ‘Vakantiebeurs’ Dutch Tourism Expo recently. 
The award caps an excellent year in the Netherlands: our HelpMe mobile app won the ‘Goldern Shield’ for e-business at the Netherlands insurance industry’s annual awards, and the budget variant of our annual travel insurance product was named a ‘best buy’ by the Consumentenbond consumer association earlier in the year.
Barbara Schoof and Willem Hornsveld are pictured with other category winners from Transavia, KLM and Oad Reizen.

    Mondial Assistance has been voted best travel insurance company in the Netherlands for 2011. The accolade, voted for by the reisbranche (travel industry), was presented at the annual ‘Vakantiebeurs’ Dutch Tourism Expo recently. 

    The award caps an excellent year in the Netherlands: our HelpMe mobile app won the ‘Goldern Shield’ for e-business at the Netherlands insurance industry’s annual awards, and the budget variant of our annual travel insurance product was named a ‘best buy’ by the Consumentenbond consumer association earlier in the year.

    Barbara Schoof and Willem Hornsveld are pictured with other category winners from Transavia, KLM and Oad Reizen.

  4. Mondial Assistance has been recognised as a 'customer-friendly company' for the 3rd consecutive year by the Management Observatory Foundation in Poland. The ‘Firma Przyjazna Klientowi’ certification, one of the most recognised awards in its field in Poland, was awarded following a month-long audit and hundreds of customer interviews conducted by the Foundation. Mondial Assistance is one of only two insurers to receive this accolade this year, having demonstrated that we provide customers with service of the highest level as well as the implementation of management strategy and processes in this area.

  5. Pan European roadside assistance for the growing hybrid vehicle market

    We continue to enhance our position in the plug-in electric and hybrid vehicle market following a new Consumer Affairs contract with Fisker Automotive.

    Mondial Assistance will provide roadside assistance plus a range of customer and Retailer support services throughout Europe in readiness for the launch of Karma, Fisker’s luxury Electric Vehicle with extended range (Ever™).

    The contract win demonstrates our growing strength in understanding the needs of electric vehicle manufacturers and their customers as the market for environmentally responsible transport expands.

    The UK-based Mondial Consumer Affairs team, dedicated to the Fisker brand, will provide 3 key functions: Customer Service, Customer Relationship Management (CRM) and Retailer Support.  

    (Source: mondial-assistance.co.uk)

  6. HelpMe mobile application wins e-business award in Netherlands

    Launched in the Netherlands late last year, our HelpMe mobile app has won the Golden Shield award for “e-business” at the Dutch insurance industry’s annual awards last week. HelpMe allows customers to request assistance in real-time, whether they need help with their car (roadside assistance) or are in need of medical assistance while traveling abroad.

    Using GPS satellite technology, their position can be pinpointed and with the inbuilt search functionality, HelpMe customers can search throughout Europe for petrol stations, car rental companies, window repair and tyre shops within a range of 10 kilometres from where they are positioned.

    The Golden Shield jury praised the smart, state-of–the art, practical application that is perceived as clear, easily applicable and understandable for consumers. It also mentioned the app’s growth potential for both insurers and consumers.

    Mondial Assistance also won two awards at last year’s ceremony.

    (Source: mondial-assistance.nl)

  7. A (very) busy summer helping holidaymakers in France

    Mondial Assistance - How can we help?

    With the European summer now behind us, we look back at a very busy holiday season which also paints a picture of the important role assistance companies play for holidaymakers.

    In France, more than 600,000 people in difficulty were helped by Mondial Assistance during July/August, which resulted in the opening of more than 240,000 assistance files!

    On its busiest day – Tuesday 16 August – our assistance platform made and received 32,700 phone calls to help customers.

    The French love to holiday with their car, so it’s no surprise that more than 80% of all summer assistance cases handled were vehicle-related (202,500 assistance files), resulting in more than 136,000 vehicles requiring towing assistance! Add to this that more than 5,600 medical files were opened and 2,100 people required medical repatriation in France and overseas by Mondial Assistance and you will see how busy we have been!

    And that’s just the France cases – we’re present in 27 other countries!!

    (Source: mondial-assistance.fr)

  8. Mondial Assistance was again the official assistance provider at the IFTM Top Resa travel expo, the largest annual event for the French travel industry held between 20-23 September, Porte de Versailles - Paris. 

    We also presented the new version of our “Besoin d’aide?” (Need help?) iPhone application.